FAQ

Shopping at Frog Con?

You can save on shipping if you shop both Frog Con and my store (since I'm shipping everything anyways)! Just fill out this form so I know to if you would like me to combine your orders.

Based in EU/UK?

This store does not ship to Europe, but my store on Etsy does! Please head on over here to shop ilaso and Frog Con if you are from EU/UK!

When will my order arrive?

Orders placed during Frog Con will likely ship out mid-late November at the earliest. If you order any preorder items, it will likely take 3 months in addition.

Estimated shipping times: 

  • Canada: 1-3 weeks 
  • USA: 2-4 weeks
  • International: 1-3 months

I appreciate your patience! If you have any concerns, please message me on Twitter, Discord, or email ila.so.potato.gmail.com 

Does my order include tracking?

All orders include tracking with these important exceptions. I apologize I cannot afford tracking on these items. 

  • Sticker/paper-only orders
  • Small Canadian orders (eg. pins or charms that are sent as lettermail)

Can I get a refund or return items?

Refunds can be given only if the order has not shipped yet. If it has shipped, I cannot give refunds. Generally, returns are not accepted. If you are concerned with the state of your order please let me know and I'll see what I can do. 

Have any more questions?

If you have any more questions please feel free to shoot me an email at ila.so.potato.gmail.com or hit me up on Twitter!