When will my order arrive?
Orders placed in our fall/winter 2024 update ship out in December at the earliest (except pre-order items, which will take longer).
The Canada Post strike will affect a few Canadian orders. Please check this page for more info.
Estimated shipping times:
- Canada: 1-3 weeks
- USA: 2-4 weeks
- International: 1-3 months
I appreciate your patience! If you have any concerns, please let me know.
Does my order include tracking?
All orders include tracking with these important exceptions. I apologize I cannot afford tracking on these items as they are sent by lettermail:
- Sticker/paper-only orders
- Small Canadian orders (eg. pins or charms that are sent as lettermail)
- International packages that are sent through Canada Post (small air or surface)
Based in the EU or UK?
We aren't able to the EU or UK ship from this store – but don't worry as we have a workaround! Please see this page for more info.
Refund & return policy
Refunds can be given only if the order has not shipped yet. If it has shipped, I cannot provide a refund.
Returns are not usually accepted. If you are concerned with the state of your order please contact me and I'll see what I can do.
Have more questions?
If you have any more questions please feel free to shoot me an email at ila.so.potato.gmail.com or use the form below!
